Active Listening Training

"We think we listen, but very rarely do we listen with real understanding, true empathy. Yet listening, of this very special kind, is one of the most potent forces for change that I know."

- Carl Rogers

1 Day Training - Online or In-house

Active listening helps in gaining better understanding, giving better responses and building rapport that will help you in making better decisions and judgments.

Problems in communication happen when we listen in order to answer rather than to understand.

Content

  • What is active listening?
  • Demonstrating listening.
  • Understand the techniques of active listening.
  • Body language basics.
  • Understanding sympathy and empathy.
  • Creating the right mindset.
  • What are the most effective questions to ask while listening?